![]() Samsung: The Samsung Internet browser (all versions) is not supported for Vimeo Live. When you arrive at the event page, click the play button to open the live player. You want to watch the event through your phone but don’t know how.Ĭlick the livestream event link. If that doesn’t resolve the issue, we suggest you contact your ISP for more help. If your connection is slower than usual, reset your internet modem or router. Your router will have a port to plug in an Ethernet cable.Ĭheck your connection to your Internet Service Provider (ISP). If you’re at home and using a wireless connection, we suggest switching to an Ethernet connection (wired). ![]() The majority of problems viewing a streaming video stem from a poor Internet connection. You’ve followed all recommended steps above, but your livestream video is still not working. Viewers can manually force a particular quality by selecting the gear icon in the lower right corner of the player. If “Auto” is not available, switch to one of the lower quality options. Auto mode automatically adjusts to the best quality of video for your current Internet connection and processing speed. Switch to “Auto” in the quality menu, if available. Using other devices can negatively impact streaming quality because of reduced bandwidth. Temporarily pause other internet activity. Click here for directions to clear cache. Refresh your browser or clear your cache. You’re experiencing intermittent connectivity problems like choppiness or frequent buffering.Ĭlose out of all open windows and tabs except the one displaying the video. Some devices require users to “un-mute” in order to hear live-feed sound.Ĭlosed Captioning is available on the bottom of the player by clicking the “CC” icon. You’ve successfully arrived at the livestream event but there is no sound.Ĭheck to see if your device is in mute mode. Vimeo suggests using the following browsers for computers, tablets, and laptops: (Note: Be sure the browser has the latest update)Ĭhrome 30+: has automatic updates - If the video does not auto-start, click on the pause button and then the play button to start watching. I cannot understand the logic of only polling hourly on a live video with a scheduled start time in the near future, and yet if the encoder is connected the polling is at ~ 5 second intervals.You’ve clicked the livestream access link, or you’ve copied and pasted the link into your browser and it’s not connecting. The shorter the duration of the live stream the less likely they will poll in the correct window and see anything at all. In the failure case above, the countdown happily counts to 0 and then displays "this event has not started yet" and will leave the user stuck in this state unless they refresh, or wait for the client's hourly poll to Vimeo. This leaves users visiting a page prior to the video going live not any wiser on whether it is going to work or not. Unfortunately the countdown that is visible to users prior to a scheduled event seems entirely unconnected to the backend logic around polling for video start. It's my understanding that the "ended" and "active" responses reflect whether or not the video encoder / streamer we are using is connected to Vimeo at the time the user first lands on the page, whether it is broadcasting live or not is unrelated, it only needs to be connected. This is why refreshing the page appears to solve the issue. IF however you receive the status "active" response, either initially on page load or as a result of the 1 hourly callback, then the client polls the endpoint every 5 seconds so when the video stream goes live, the client picks it up and the video auto-plays as expected. When it does call the same endpoint again, just inside the 1hr expiry, if it receives the same "ended" response this pattern continues.ĭepending on how far out you load the page from the live video starting the third request will be after the initial session expiry, so it calls an endpoint to refresh it and load config which all appear to happen successfully but yet the pattern of 1 hour callbacks continues. If the response has status "ended" the client makes no more requests for 1 hour (which tallies with the expires timestamp parameter sent in the request) Id: "***obscured***" provisioner: "studio" status: "active" type: "event"
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